Shipping Policy
Shipping Policy
The customer is responsible for shipping on all custom hat orders under $300. All orders have a lead time + shipping standard. The typical lead time for leather patch hat orders placed online is between 2 weeks (10 business days) + shipping. Rubber patch hat orders have a 3-5 week production time + shipping time. For expedited orders, please contact info@swaggycap.com to discuss options before placing your order.
Backorders: To backorder an item, please call us at 254-599-4121. Backorders will only be processed on orders above 50 pieces. If multiple shipments are required, the customer will be responsible for shipping costs on the second shipment if the order is in the free shipping category. We will only accept a backorder on inventory incoming within 2 weeks. Dates of incoming inventory are available online.
Returns: Customized item sales are final and will not be returned unless received defective, in which case Swaggy Cap is responsible for shipping costs to and from the destination for repair or refund.
Blank Hat Orders: Blank hat orders placed before 2 PM MST typically ship the same or next business day. The only exception is if the order is combined with custom hats; in that case, the order will ship altogether upon completion of production unless the customer calls in to pay for double shipment.
Dealers: Swaggy Cap does not ship with user accounts via FedEx, UPS, or DHL. Shipping will all be done via Swaggy Cap accounts for orders placed both online and through purchase orders.
Upgrades: Occasionally, UPS and USPS rates fluctuate from online automation and can be cheaper when we go to ship. If your order qualifies for upgraded shipping based on what you paid, we will upgrade your shipping so your money goes toward a faster shipping time.
If you need to upgrade shipping for a timeline, please call us at 254-599-4121.
Free Shipping: Free shipping on custom hat orders over $300 within the continental United States will automatically apply at checkout. Blank hats are not eligible for free shipping unless reward points are redeemed for returning customers.
Free shipping will be the cheapest and slowest rate at the time of production completion and will not be upgraded for free.
Next Day Air: Any order with expedited shipping will be shipped between 7 AM MST - 2 PM MST on the same or next business day due to shipping pickup timelines. If an order is placed after 2 PM MST, it will be shipped via expedited service on the following business day. For example, if an order is placed at 3 PM Friday with next day air, the order will ship Monday morning before 2 PM MST.
Coupons used for shipping with our rewards points system can be applied to all orders within the United States. All international orders will have to pay for shipping.